Job Title: Child Protection Team Leader
Reports to: Senior Program Officer
International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.
Child protection is the prevention of and response to abuse, neglect, exploitation and violence against children. Child protection case management is the process of helping individual children and families through direct social-work-type support, and managing information well. Within child protection case management, there should be appropriate involvement of children throughout the process, as well as full consideration of the best interests of the child.
The role of Child Protection Team Leader is to promote quality and effective outcomes by providing leadership and supervision to a team of Child Protection Case Managers. The Child Protection Team Leader provides guidance and support to Child Protection Case Managers to ensure that they conduct comprehensive assessment, planning, implementation, coordination, monitoring and overall evaluation of individual children’s needs. The Team Leader is responsible for the distribution of workload including cases, ensuring manageable case-loads for individual Child Protection Case Managers. The Child Protection Team Leader has extensive experience in child protection case management, and ensures that all case management activities are in line with best practice guidance, and adhere to child protection case management minimum standards.
Essential Duties & Responsibilities
Scope of Work:
- Provide supervision and management to a team of Child Protection Case Managers
- Provide effective leadership by modelling positive behavior and working in partnership with the Child Protection Technical Team and other IMC departments
- Assist and provide guidance to Child Protection Case Managers to complete all steps of Child Protection Case Management including comprehensive assessment, planning, implementation, coordination, monitoring and overall evaluation of individual children’s needs
- Supervise and endorse the assessments, care plans and case closures of individual cases allocated to Child Protection Case Managers
- Ensure involvement in the development and review of care plans, related to strengthening families and promoting a child’s safety, stability and development. Ensure that child protection case management procedures are in line with child protection minimum standards
- Advocate for and ensure that caseloads allocated to Child Protection Case Managers are manageable and permit high-quality planning, service provision, and evaluation of case management services
- Actively promote collaboration among colleagues and other organizations to enhance service delivery
- Identify the training and capacity building needs of team members, and communicate these needs to technical support staff and program managers
- Evaluate client satisfaction and quality of care provided
- Ensure involvement of local authorities, community leaders, and community groups in creating community based protection mechanisms
- Establish and maintain effective working relationships, ongoing communication and successful negotiations with all key stakeholders both internal and external
- Take on team coaching and mentoring of team members.
- Take the lead on new hire orientation and on the job training of Child Protection Case Managers
- Provide regular updates and reports to senior management staff as required; contribute to donor reports and internal IMC reports as required
- Ensure high quality documentation of case records, case reports and communication with other organizations
- Ensure appropriate and effective use of CPIMS+ for all case management records and document approvals.
- Perform other job-related duties as requested by Supervisor.
- This job description is subject to periodic review and adjustment in order to achieve IMC’s goals in Jordan.
International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.
- Bachelor Degree in Social Work, Psychology, Counseling, Social Science or related field
- Child Protection Case Management experience is mandatory
- Excellent written and oral communication skills in Arabic and English
- Experience in working with children
- Leadership skills and experience
Compliance & Ethics
Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.
The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
This job description is subject to periodic review and adjustment in order to achieve IMC’s goals in Jordan, and any changes to JD will be discussed and agreed.