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Senior Protection Officer

Lutheran World Federation

Jordan, Amman

The Lutheran World Federation, in response to the Syrian refugee crisis, established operations in Jordan in 2012. The Lutheran World Federation is assisting refugees and vulnerable groups in Amman, Zarqa, Irbid, Mafraq and Za’atari camp.

Job Description


Scope of work

To ensure that children in the Al Sariah in Irbid Governorate are emotionally and socially thriving within a community that enables and supports their wellbeing.

 About the job:  

The Protection Officer is responsible for supervising effective protection services, including needs assessments, protection monitoring, community-based activities in line with the project.   

Duties and Responsibilities:

  • Ensure – through clear weekly and monthly work plans – protection monitoring, field assessments, community-based activities, especially life-skills, socio-recreational and awareness raising activities, are carried out in a timely, effective and technically sound manner.   
  • Supervise the conduct of individual interviews and facilitate participatory protection assessment – applying the Age, Gender and Diversity Mainstreaming approach - to fully understand the displaced population in its diversity, their protection concerns and priorities, and the resources available to them.   
  • Support the collection of information/data about vulnerability, protection needs and concerns of the targeted population.   
  • Ensure that the above-described protection information gathering, sharing and filing are done in accordance with agreed information management system that respects the dignity and ensure the confidentiality of the information sources   
  • Act as focal point for the identification and referral of Vulnerable Individuals and People with Specific Protection Needs for adequate assistance according to LWF pre-defined criteria in Irbid .   
  • Manage individual protection cases, including maintaining strict protocols for confidentiality and consent.  
  • Update case files on individual developments, following LWF’s SOPs and ensuring beneficiaries’ data are protected.  
  • Conduct follow-up monitoring visits to ensure that needs have been met in an appropriate manner and beneficiary have the opportunity to provide feedback on the assistance received.   
  • Ensure dissemination of clear and reliable information on service provision and other preselected key topics.  
  • Contribute to the establishment/maintenance of a referral pathway, respectful of the confidentiality principle and LWF ‘s SOPs.  
  • Contribute to building the capacities of local actors through involvement in their capacity-building planning, localized protection network meetings and co-facilitating their training sessions.  
  • Supervise and coordinate the organization and implementation of community-based activities, especially socio-recreational, life-skills and awareness raising activities, with special emphasis on extremely vulnerable individuals and people with specific needs, with the aim of improving their psychosocial well-being.  
  • Prepare and submit activity plans and reports to the team leader/protection manager on agreed schedules.  
  • Provide verbal and written feedback to supervisor on progress, lesson learnt, achievements and gaps, issues and problems.  
  • Keep a database of the number of beneficiaries per activity in each location, disaggregated by sex   

Liaise with relevant public authorities and service providers in order to foster effective collaboration and encourage national interest and ownership in protection of refugees and other persons of concern.  

  • Any other duties as may be assigned by the Line Manager;  
  • Conduct duties in accordance with LWF’s programming and protection Standard Operating Procedures (SOPs);  
  • Conduct duties in strict accordance with LWF Code of Conduct and the principle of confidentiality.  
  • Maintain and promote a positive image of LWF and its activities by explaining what LWFis doing and why LWF operates in that way.  


Professional Standards:


  • The LWF and LWF workers must adhere to the values and principles outlined in the code of Conduct.



 Required qualifications:   

  • University degree in human rights, refugee studies, social sciences or other related discipline;  
  • Relevant professional experience of three (3) years, preferably in emergency and/or development context;  
  •  Prior experience or familiarity with      LWF and/or persons of concern (including internally displaced persons and refugees-returnees) would be a distinct advantage;  
  • Prior experience or familiarity with NGO sector would be an advantage;  
  •  Familiarity with international protection and human rights legal standards, with special emphasis on women rights and SGBV, would be a distinct advantage.  
  • Good spoken and written English and /Arabic and relevant computer skills.  
  • A high respect to client/organization confidentiality.  
  • Demonstrated interpersonal skills and respect for people with special needs and other vulnerability.  
  • Ability to work in a multicultural context as a flexible and respectful team player.  
  • Experience of work in the UN or NGO or voluntary sector is preferred but not essential.   

 To be successful in this role you must have: Experience in management of a team and excellent analysis and reporting skills; with a high regard toward preserving confidentiality of work-related information and data.

Employement Type : Full time
Minimum Experience : 3
Minimum Experince Years : 3
Country : Jordan
City : Irbid
Job Location : Irbid

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Posted by

Reem Mfarrej


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