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Customer Service Representative


Jordan, Amman

Software development Company

Job Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints .

Work Activities

Getting Information &mdash ; Observing , receiving , and otherwise obtaining information from all relevant sources . See more occupations related to this activity .

Interacting With Computers &mdash ; Using computers and computer systems (including hardware and software ) to program , write software , set up functions , enter data , or process information . See more occupations related to this activity .

Communicating with Persons Outside Organization &mdash ; Communicating with people outside the organization , representing the organization to customers , the public , government , and other external sources . This information can be exchanged in person , in writing , or by telephone or e -mail . See more occupations related to this activity .

Communicating with Supervisors , Peers , or Subordinates &mdash ; Providing information to supervisors , co -workers , and subordinates by telephone , in written form , e -mail , or in person . See more occupations related to this activity .

Establishing and Maintaining Interpersonal Relationships &mdash ; Developing constructive and cooperative working relationships with others , and maintaining them over time .

Making Decisions and Solving Problems &mdash ; Analyzing information and evaluating results to choose the best solution and solve problems .

Updating and Using Relevant Knowledge &mdash ; Keeping up -to -date technically and applying new knowledge to your job .

Processing Information &mdash ; Compiling , coding , categorizing , calculating , tabulating , auditing , or verifying information or data .

Resolving Conflicts and Negotiating with Others &mdash ; Handling complaints , settling disputes , and resolving grievances and conflicts , or otherwise negotiating with others .
Organizing , Planning , and Prioritizing Work &mdash ; Developing specific goals and plans to prioritize , organize , and accomplish your work .

Interpreting the Meaning of Information for Others &mdash ; Translating or explaining what information means and how it can be used .

Identifying Objects , Actions , and Events &mdash ; Identifying information by categorizing , estimating , recognizing differences or similarities , and detecting changes in circumstances or events .

Performing for or Working Directly with the Public &mdash ; Performing for people or dealing directly with the public . This includes serving customers in restaurants and stores , and receiving clients or guests .

Documenting / Recording Information &mdash ; Entering , transcribing , recording , storing , or maintaining information in written or electronic /magnetic form .

Analyzing Data or Information &mdash ; Identifying the underlying principles , reasons , or facts of information by breaking down information or data into separate parts .

Performing Administrative Activities &mdash ; Performing day -to -day administrative tasks such as maintaining information files and processing paperwork .

Coaching and Developing Others &mdash ; Identifying the developmental needs of others and coaching , mentoring , or otherwise helping others to improve their knowledge or skills .

Judging the Qualities of Things , Services , or People &mdash ; Assessing the value , importance , or quality of things or people .

Thinking Creatively &mdash ; Developing , designing , or creating new applications , ideas , relationships , systems , or products , including artistic contributions .

Employement Type : Full time
Minimum Experience : 1
Minimum Experince Years : 1
Country Jordan
City : Amman
Job Location : Amman – Yajooz Street

Required Skills

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers — Knowledge of computer hardware and software, including applications and programming.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Service Orientation — Actively looking for ways to help people.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Time Management — Managing one's own time


  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
  • Review claims adjustments with development department, examining parts claimed to be defective, and approving or disapproving claims.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

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Posted by

Bashar Ammoura


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