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Customer Service Representative

Lenvosoft

Jordan, Amman


Software development Company


Job Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints .

Work Activities

Getting Information &mdash ; Observing , receiving , and otherwise obtaining information from all relevant sources . See more occupations related to this activity .

Interacting With Computers &mdash ; Using computers and computer systems (including hardware and software ) to program , write software , set up functions , enter data , or process information . See more occupations related to this activity .

Communicating with Persons Outside Organization &mdash ; Communicating with people outside the organization , representing the organization to customers , the public , government , and other external sources . This information can be exchanged in person , in writing , or by telephone or e -mail . See more occupations related to this activity .

Communicating with Supervisors , Peers , or Subordinates &mdash ; Providing information to supervisors , co -workers , and subordinates by telephone , in written form , e -mail , or in person . See more occupations related to this activity .

Establishing and Maintaining Interpersonal Relationships &mdash ; Developing constructive and cooperative working relationships with others , and maintaining them over time .

Making Decisions and Solving Problems &mdash ; Analyzing information and evaluating results to choose the best solution and solve problems .

Updating and Using Relevant Knowledge &mdash ; Keeping up -to -date technically and applying new knowledge to your job .

Processing Information &mdash ; Compiling , coding , categorizing , calculating , tabulating , auditing , or verifying information or data .

Resolving Conflicts and Negotiating with Others &mdash ; Handling complaints , settling disputes , and resolving grievances and conflicts , or otherwise negotiating with others .
Organizing , Planning , and Prioritizing Work &mdash ; Developing specific goals and plans to prioritize , organize , and accomplish your work .

Interpreting the Meaning of Information for Others &mdash ; Translating or explaining what information means and how it can be used .

Identifying Objects , Actions , and Events &mdash ; Identifying information by categorizing , estimating , recognizing differences or similarities , and detecting changes in circumstances or events .

Performing for or Working Directly with the Public &mdash ; Performing for people or dealing directly with the public . This includes serving customers in restaurants and stores , and receiving clients or guests .

Documenting / Recording Information &mdash ; Entering , transcribing , recording , storing , or maintaining information in written or electronic /magnetic form .

Analyzing Data or Information &mdash ; Identifying the underlying principles , reasons , or facts of information by breaking down information or data into separate parts .

Performing Administrative Activities &mdash ; Performing day -to -day administrative tasks such as maintaining information files and processing paperwork .

Coaching and Developing Others &mdash ; Identifying the developmental needs of others and coaching , mentoring , or otherwise helping others to improve their knowledge or skills .

Judging the Qualities of Things , Services , or People &mdash ; Assessing the value , importance , or quality of things or people .

Thinking Creatively &mdash ; Developing , designing , or creating new applications , ideas , relationships , systems , or products , including artistic contributions .


Employement Type : Full time
Minimum Experience : 1
Minimum Experince Years : 1
Country Jordan
City : Amman
Job Location : Amman – Yajooz Street


Required Skills

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers — Knowledge of computer hardware and software, including applications and programming.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Service Orientation — Actively looking for ways to help people.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Time Management — Managing one's own time

Responsiblities

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
  • Review claims adjustments with development department, examining parts claimed to be defective, and approving or disapproving claims.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.




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Posted by

Bashar Ammoura

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