Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints .
Work Activities
Getting Information &mdash ; Observing , receiving , and otherwise obtaining information from all relevant sources . See more occupations related to this activity .
Interacting With Computers &mdash ; Using computers and computer systems (including hardware and software ) to program , write software , set up functions , enter data , or process information . See more occupations related to this activity .
Communicating with Persons Outside Organization &mdash ; Communicating with people outside the organization , representing the organization to customers , the public , government , and other external sources . This information can be exchanged in person , in writing , or by telephone or e -mail . See more occupations related to this activity .
Communicating with Supervisors , Peers , or Subordinates &mdash ; Providing information to supervisors , co -workers , and subordinates by telephone , in written form , e -mail , or in person . See more occupations related to this activity .
Establishing and Maintaining Interpersonal Relationships &mdash ; Developing constructive and cooperative working relationships with others , and maintaining them over time .
Making Decisions and Solving Problems &mdash ; Analyzing information and evaluating results to choose the best solution and solve problems .
Updating and Using Relevant Knowledge &mdash ; Keeping up -to -date technically and applying new knowledge to your job .
Processing Information &mdash ; Compiling , coding , categorizing , calculating , tabulating , auditing , or verifying information or data .
Resolving Conflicts and Negotiating with Others &mdash ; Handling complaints , settling disputes , and resolving grievances and conflicts , or otherwise negotiating with others .
Organizing , Planning , and Prioritizing Work &mdash ; Developing specific goals and plans to prioritize , organize , and accomplish your work .
Interpreting the Meaning of Information for Others &mdash ; Translating or explaining what information means and how it can be used .
Identifying Objects , Actions , and Events &mdash ; Identifying information by categorizing , estimating , recognizing differences or similarities , and detecting changes in circumstances or events .
Performing for or Working Directly with the Public &mdash ; Performing for people or dealing directly with the public . This includes serving customers in restaurants and stores , and receiving clients or guests .
Documenting / Recording Information &mdash ; Entering , transcribing , recording , storing , or maintaining information in written or electronic /magnetic form .
Analyzing Data or Information &mdash ; Identifying the underlying principles , reasons , or facts of information by breaking down information or data into separate parts .
Performing Administrative Activities &mdash ; Performing day -to -day administrative tasks such as maintaining information files and processing paperwork .
Coaching and Developing Others &mdash ; Identifying the developmental needs of others and coaching , mentoring , or otherwise helping others to improve their knowledge or skills .
Judging the Qualities of Things , Services , or People &mdash ; Assessing the value , importance , or quality of things or people .
Thinking Creatively &mdash ; Developing , designing , or creating new applications , ideas , relationships , systems , or products , including artistic contributions .